Refund policy
Return and Refund Policy
We want you to love your Rainha Da Cozinha pieces! Because our products are made to order just for you, we handle returns with care.
Made-to-Order Items
Our apparel, drinkware, and most accessories are printed or created only after you place your order. For this reason, we can only accept returns for items that arrive damaged, defective, or incorrect.
Eligibility for Returns
To be eligible for a return, please contact us within 14 days of receiving your order at info@rainhadacozinha.com with your order number and photos of the issue. We will make it right with a replacement or refund -- your choice.
Non-Returnable Items
- Items that were made correctly to your order specifications
- Final sale or clearance items (if applicable)
- Gift cards
Exchanges
If you received the wrong size or a defective item, we will happily send a replacement. Please contact us within 14 days of delivery.
Refunds
Once we approve your return, refunds will be issued to your original payment method within 5-10 business days.
Damaged or Lost in Transit
If your order arrives damaged or is lost in transit, please contact us right away at info@rainhadacozinha.com and we will sort it out promptly.